Concierge service

We also offer you end-to-end solutions. This are the solution steps:

STEP 1: Before arriving

  • Contact us – send your request via e-mail or fill in the contact form.
  • Stating your needs precisly.
  • We will help you to choose the best in class clinic.
  • You will be asked to submit your medical documentation, information about your current state of health, allergies, and medicaments you have been taking.
  • Initially, we will estimate the costs of your treatment and we will send you preliminary plan of therapy.
  • We will book you a ticket, hotel, and transportation.
  • We will find you interesting tourist attractions
  • Before the trip we recommend you to buy a travel insurance.
  • Make sure that you have all the documents needed to leave your country and have a therapy. If you need a visa we will ask for an invitation for treatment.

STEP 2: After your arrival

  • We will pick you up from the airport and take you to the hotel.
  • You will be asked to read agreement on performing the medical service. Do it accurately and with understanding.
  • Do not be afraid to ask doctors any questions.
  • If something does not come up to your expectations, let us know.
  • If doctors will suggest you a longer stay in the clinic trust them.
  • Stay in contact with the doctors.

STEP 3: After treatment

  • Stay in touch with us and the clinic.
  • Relax and observe your health. If control consultation is necessary, do not be afraid to ask your clinic for it.
  • Take advantage of our suggestions about tourist attractions, because Serbia is an amazing country. You can also use the spa/wellness offer in the hotel.

STEP 4: After coming back home

  • Do not ignore letters and messages from your clinic.
  • Complete satisfaction survey. Your opinion is very important to us and essential for continuous development and improvement of our quality
  • If you are satisfied with our service tell your friends about us.
  • Regularly keep on checking what kind of offers of treatments and rehabilitation we still have for you.